FAQ and Policies

CAN I SHOP ON MY OWN? You have hired me to design and complete a vision for your space and I ask that you do not select or purchase items because that selection may not be a fit for the design, space, or budget. You will receive a detailed Specification for items to be purchased direct.

WHAT ADDITIONAL COSTS CAN I EXPECT? I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.

DO YOU WORK WITH CONTRACTORS? I work with the contractors hired by the client. I love working with other design professionals to transform your home. I prefer to use professionals that I have worked with on previous projects and can provide recommendations when necessary. Verve Design LLC does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.

HOW LONG DO PROJECTS NORMALLY LAST? This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.

HOW DO I PLACE AN ORDER? Once you receive a Proposal you have 7 days to either accept or decline the item. For acceptance, a signed copy of the proposal or approval on purchase orders along with full payment is required to place an order. No item will be ordered by Verve Design LLC until we receive signed proposal and full payment.

CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED? Most often orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are non refundable.

WHEN ARE PAYMENTS DUE? Proposals are due with payment within 7 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until invoice is paid.

WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE TO THE SCOPE?  Increasing the scope is not a problem. We will prepare a new investment estimate addendum for your extended scope that will reflect the expanded scope and require your approval signature..

WHAT IF I HAVE CONCERNS ABOUT AN ITEM? Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.

WHAT ABOUT BUDGET? We can work within your budget, whether you are looking for a completely custom masterpiece or an “off the shelf” assortment or a mix of the two. Having a budget is very important for the project running smoothly and for your expectations to be met.

WHAT IS THE DIFFERENCE BETWEEN A SPECIFICATION & PROPOSAL? A Specification is a document that I provide the details for you to purchase an item yourself. You will pay the vendor directly. A Proposal is a document where I am requesting payment for items so that I can purchase the item on your behalf. Proposals are payable to Verve Design LLC.

HOW ARE ITEMS DELIVERED? Our policy preference is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Verve Design LLC go into a licensed, bonded, insured and climate-controlled warehouse awaiting installation. While it is not our preference to do multiple delivers, we understand circumstances occur whereby that is sometimes a necessity and will do our best to accommodate that need.

Clients are responsible for all shipping, storage, & delivery fees.